PLT says it has closed come customers' accounts for 'extremely high returns rates' despite shoppers' issues with sizing and quality
PLT says it has closed come customers' accounts for 'extremely high returns rates' despite shoppers' issues with sizing and quality
For example, she said she could be anything from a size 10 to a size 16 in PrettyLittleThing’s clothing, so would often order in a few sizes to get the right fit.Louise also pointed out that one of the options for returns on the website includes when the product doesn’t look as advertised, saying: “I don’t see how they can penalise customers for that.”
Retail payment specialists Dojo have suggested the move may have been introduced to tackle the rise in wardrobing, which is when customers make big orders of clothes to try on or wear A social media user called Charlotte wrote on X: “‘Inconsistent behaviours’ sort out your inconsistent sizing before punishing your customer base.”
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