As a member of the Executive Board of SAP SE, Scott Russell leads Customer Success, the company’s global sales, services, partner, and customer engagement organization. Scott is a passionate proponent of the latest innovations and simplified commercial models that help organizations move to and transform in the cloud quickly.
Last week in Barcelona, during SAP ’s Sap phire 2024, I had the honor of inviting several SAP customers on stage to share their stories of business transformations.
Rob’s story and the many others shared by SAP customers at Sapphire 2024 events in Orlando and Barcelona reminded me of an essential truth about business transformations in the age of generative AI. While the solutions and technologies are impressive, the stories of business value and business results matter the most.
When we look across our total customer base and our entire portfolio of solutions, over the coming years, we expect to see our customers experience approximately $2.4 trillion in economic savings, around $5.4 trillion in increased revenue, and a double-digit increase in their employee satisfaction, allowing them to retain talent and reduce churn.
Jeff Lischett of Tropicana Brands Group talked about how RISE with SAP gives them newfound speed and agility from a modern ERP to drive growth and set themselves up for success with business AI.Ingo Elfering of Fresenius spoke about their technical implementation of RISE and how it’s given them simpler processes and a modern base for innovation and change. Takuya
Özlem Altinişik of Martur Fompak talked about their RISE implementation, which they called Project Inspire because they saw RISE with SAP as a platform for growth and continuous improvement for the future.
Sapphire 2024 Business AI AI Genai Royal Eswanti Sugar Tropicana Customer Success
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