The breadth of the outages highlighted the fragility of a digitized world dependent on a few providers for key computing services.
An owner of a consumer insights research firm couldn't pay her employees, make Friday's deadline to sign a contract for a new business or send key research to a key client. A psychiatrist, who runs a virtual mental health practice in Maryland, saw his business hobbled as some of his virtual assistants and therapists couldn't either make phone calls or log on to their computers.
Kaleynska, an immigrant from Bulgaria who became a U.S. citizen in 2023, said she's learned a hard lesson: “Our lives are very fragile because they’re based on technology, and we depend on technology.” For many small businesses that are impacted, that could mean working around the clock this weekend to make sure their systems are up and running, said Wedbush tech analyst Dan Ives.
“The ripple effects from this could be felt for days and weeks ahead,” Ives said. “It's not just a black eye moment for CrowdStrike, but for the broader industry. You can’t have one fat finger update take down a global ecosystem.” Chris Seabrook, who owns a locksmith services business in Melbourne, Australia, called Asguard Locksmiths, told The Associated Press in a Friday email that the IT outage had thrown a “significant wrench” in his daily operations. He hasn’t been able to send and receive emails, access critical files, manage his schedule or create invoices.
Toy said his business was fortunate to have several backups of its electronic medical record system, allowing them to resume communications with each other and their patients. As of Sunday, the practice's cloud based services were running, he said. Toy noted financial losses were “minimal” as it has an external answering service taking calls from patients.
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