After rolling out a redesigned app that was missing many features of the previous version, Sonos sought to address concerns with a community AMA. It didn’t go so well.
A week after introducing a redesigned, sleeker app that omitted many core features, Sonos held an Ask Me Anything event on its forums today. The purpose was partly to make it clear that customer frustrations are being heard. But as has been the case since last week, the feedback skewed overwhelmingly negative. This company’s community remains pretty damn angry over losing software capabilities like local music search, sleep timers, and more with no warning.
But the explanation for that bug is really emblematic of this whole situation and suggests that the software wasn’t ready for prime time. Here’s how Roberts laid it out: > On the morning of the app launch, we discovered a data corruption error around the new Alarms APIs.
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