'Sorry doesn't cut it': Inside the 999 chaos infuriating Manchester Arena families - and what's changed since
The devastating report which exposed the failures of the emergency services on the night of the Manchester Arena attack also highlighted how predictable that failure was.
Lee Hunter, the brother of beauty therapist Lisa Lees, 43 who died in the attack, has said he remains cynical and struggles to accept official apologies in a frank interview with the M.E.N. "Even our own solicitors weren't allowed in the closed sessions of the inquiry . It makes you think, what are they hiding? What has been going on?
Mr Atkinson wasn’t tended to by any paramedics in the foyer where the bomb went off and his early care was left to former pizza shop boss Ronald Blake, who held a makeshift tourniquet fashioned from his wife's belt and folded t-shirts for almost an hour. The GMRF did not have systems in place to ensure lessons were learned from previous major incidents, it is said.
It's own major incident plan was also out of date and failed to reflect how major incidents were being handled in practice, said the report. The failure of the FDO on the night of the 2017 attack, Insp Dale Sexton, 'played a major part in the total failure of joint working that night', said Sir John. The force points to a new 'memorandum of understanding' with BTP at the arena so there can be no confusion as to who is in charge in case of a major incident. In 2017 this was not clear - now GMP are the lead force for major events.
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