Complaints about train operators Avanti West Coast have soared as performance deteriorated, new figures have shown.
Office of Rail and Road data revealed that 238.6 complaints were made per 100,000 journeys on Avanti West Coast between July and September last year, up 51.3 per cent from a year earlier.
The proportion of trains that arrived at stations within one minute of the schedule between July and September fell year-on-year by 17 per cent for Avanti West Coast. It reduced its timetables to reduce short-notice cancellations, leading to crowding on services that ran. An Avanti West Coast spokesman said: “We know that last summer our customers were not getting the service they deserved and these figures reflect an extremely challenging time. We are sorry for the enormous amount of frustration and inconvenience this caused and we’re grateful for the patience our passengers have shown.
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