Katie joined the Denver7 team as a digital content producer in April of 2023.
DENVER — There's a new system for airline passengers to have their complaints heard, state Attorney General Phil Weiser and US Transportation Sec. Pete Buttigieg announced in a news conference at Denver International Airport Tuesday.
The DOT will train staff in the AG's office and meet with them at least once a year to get an update on how the system is working, according to a news release from Weiser's office."It has been clear that we need more resources that we need allies that we need a force multiplier to help us get that work done," Buttigieg said.
This arrangement comes after ongoing issues with air travel across the country— from planes losing parts to 16,900 flights being canceled during the 2022 holiday travel period.DOT orders Southwest to pay record $140M over 2022 holiday meltdown Elina Tarkazikis 6:12 AM, Dec 18, 2023 "We heard from so many passengers dealing with lost baggage disrupted itineraries, efforts to try to get their money back when they were owed a refund.
California, Connecticut, D.C., Illinois, Maine, Maryland, Michigan, Nevada, New York, New Hampshire, North Carolina, Oklahoma, Pennsylvania, Rhode Island and Wisconsin are also participating in the new partnership with the DOT.
DOT’S Office Of Aviation Consumer Protection (OACP Denver International Airport Frontier Airlines Joe Biden Kamala Harris Pete Buttigieg Phil Washington Phil Weiser Southwest Airlines
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