Matilda Hargreaves, 20, said she was sent a photo of the tiny vegetable as an explanation for why her funds were not being returned
She said: ‘To be refused the deposit and sent a picture of a single pea in a freezer as way of explanation is just beyond ridiculous. We were also sent a picture of a bottle of Febreze we’d left in one of the rooms.‘I felt like replying saying for £210 I’ll come and clean it myself. It wouldn’t have taken long.supports HTML5 video‘We did have a good chuckle at it. One of the images they sent that really made us laugh was the outside area.
‘When we moved in, there was a lot of cardboard and we cleared it. But because we left a couple of bits of it, behind they’ve charged us for that as well.’ Matilda, from Crewe, said she was fed up and exhausted from a difficult year of learning amid the coronavirus crisis.She said: ‘We’ve had a hard year during Covid as students. We had issues all year with the WiFi, we were emailing them telling them our lectures were online, and it was to no avail.‘We were debating appealing it, but we were so fed up with everything we thought, let’s just take it.
‘It’s so frustrating dealing with student landlord companies because they can make you feel like you don’t know anything. But we’re lucky we’ve got parents that have experience in this.’
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