The type of response you get from a health care provider via an patient portal request may differ depending on your race, researchers found.
Have you ever sent your doctor a question through an online patient portal? The type of response you get may differ depending on your race, a recent study suggests.For the study, published in JAMA Network Open Monday, researchers examined patient portal message responses from more than 39,000 patients at Boston Medical Center in 2021, including the rates at which medical advice requests were responded to and the types of health care professionals that responded.
Personal health literacy is described by the Centers for Disease Control and Prevention as 'the degree to which individuals have the ability to find, understand, and use information and services to inform health-related decisions and actions for themselves and others.' 'Lower health literacy may influence the types of requests patients make through the portal and the manner in which those requests are communicated,' the authors write.
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