A large scale study by researchers from the Regenstrief Institute and the Indiana University School of Medicine has found that patient pain upon arrival to the Emergency Department (ED) as well as the use of hallway beds and radiology studies in the ED are associated with patient experience, although not in the same ways.
Regenstrief InstituteMar 20 2025 A large scale study by researchers from the Regenstrief Institute and the Indiana University School of Medicine has found that patient pain upon arrival to the Emergency Department as well as the use of hallway beds and radiology studies in the ED are associated with patient experience, although not in the same ways.
While pain upon arrival and placement in hallway beds were associated with worse patient experience, receiving a radiology study such as an X-ray, ultrasound, CT, or MRI scans generated more positive experience scores in patients surveyed. We really want to make the patient experience better for patients in the emergency department. It's important to patients and it's important to clinicians. It's also important to the healthcare system as a whole. What we were trying to understand in this study when we asked questions on the patient experience survey is what contributes to responses. And it's not as obvious as it might seem.
"We need patients as collaborators and as key stakeholders in helping us solve issues we identified in this paper. But the solution isn't going to be one size fits all," said study first author Diane Kuhn, M.D., PhD. "There may be patients who would rather wait an hour and be seen in a private room than be seen right now in a hallway bed.
Emergency Medicine Medicine Pain Radiology Research Ultrasound X-Ray
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