“I have had items thrown at me by customers, screamed at, finger pointing. A customer said he would be waiting for me in the street when I finished my shift.”
Northern Irish retail staff have spoken out about the violence, threats and abuse they have faced from members of the public over the past 12 months:
Meanwhile, 70% of these incidents were triggered by shoplifting and two-thirds of those were linked to addiction. These were some of the comments shop workers from Northern Ireland shared when responding to Usdaw’s survey. “I have had items thrown at me by customers, screamed at, finger pointing. A customer said he would be waiting for me in the street when I finished my shift,” said a fourth worker.
“It has become increasingly common for retail stores to be targeted by organised crime gangs stealing to order in the midst of a retail crime epidemic. Our survey demonstrates that theft from shops is not a victimless crime, with incidents regularly being a major flashpoint for violence and abuse against.”
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