The report identified key issues including insufficient staff, a lack of expertise, and weak project management
The report highlighted that the service's performance suffered from "poor data" and out-of-date records, with up to 1,000 households possibly missed
The report, written by Greenlight Commercial & Consulting, identified several key issues, including insufficient staff, a lack of expertise, and weak project management. The report noted that "routine approaches" to resource allocation led to the decision to use existing staff, which created significant strain on the service.
Councillor Chris Watts, who took over the waste portfolio in May 2023, explained the report's goal was "not really to find out what went wrong, but to identify the problems with the council's project management".
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