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Psybergate is an IT company that builds bespoke software solutions and provides highly skilled resources to its clients. We are looking for a CX Systems Administrator to join our financial services client based in Sandton for a 12-months contract role.
To ensure that the production/ service delivery meets set objectives as per the Service Level Agreements , maintain and support the Experience Design Tool and the Experience Measurement and Orchestration Tool in order to ensure availability, scalability and sustainability, in line with company business strategy.Understand and embrace the company vision and valuesContribute to a culture of transformation by participating in company culture building initiatives, business strategy, and CSIUnderstand and embrace the company vision and values, leading by example Ensure knowledge management, continuity and team success through constructive participation in a diverse team and sharing knowledge with team Build internal relationships by engaging with team members and provide timeous and effective feedback on any operational issuesAssist clients by providing consistent second level support and troubleshootingIdentify opportunities to improve or enhance processes, adding value to the companyMonitor the trends of system activity and work with colleagues to agree policies and procedures, for future system enhancementsGuide and perform daily operational work requirements within existing policies, processes and procedures Ensure the stability of Experience Design and Experience Measurement and Orchestration technologies within existing processes, procedures and policiesEnsure User accounts are configured and managed, inline to Active Directory configuration guidelines in a timely manner Ensure recurring incidents are managed appropriately to resolution. Ensure that all standards are observed and procedures are documented and carried out in a timely manner Propose and implement consequent improvements by monitoring and reviewing performance, throughput, availability, and exceptional incidentsProvide input to enhancement by participating in the planning and implementation of upgrades and fixesEnsure that all standards are observed and procedures are carried out timeously, so that all systems functionality and data is accurateCertification or Experience applicable to Experience Design and Experience Measurement and Orchestration or relevant/similar technology 3 – 5 years IT industry with 2-3 of these years in Experience applicable to Experience Design and Experience Measurement and Orchestration Administrative procedures and systems Administrative procedures and systemsRole relevant related technologies of Experience applicable to Experience Design and Experience Measurement and Orchestration Please note that if you do not hear from us within 3 weeks, consider your application unsuccessful.
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