Anam Hamid is a computer scientist turned tech journalist who has a keen interest in the tech world, with a particular focus on smartphones and tablets. She has previously written for Android Headlines and has also been a ghostwriter for several tech and car publications.
, breaking its promise of never raising rates. Since this commitment was one of the main reasons why many subscribers were with the carrier in the first place, they are understandably fuming with anger at the broken commitment and are evenwas allegedly expecting a backlash. The company took several measures to ensure angry customers don't overwhelm frontline workers and support staff.
The carrier even staggered the sending of messages notifying subscribers about the price change throughout the day so that the number of people visiting its stores to inquire about the change or contacting it via phone calls would be manageable. HAHAHAHHAHA T-Mobile created a shit storm that it wasn't ready for. They removed the chat feature from the website and when you try to chat via the app they give you a call. I was told by a supervisor that they can't keep up with demand and had to remove all chat capabilities. supervisor told them that the chat capabilities were removed because the company couldn't keep up with chat requests, which have presumably risen in the few days.
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