A Germany-based company is hiring a German-speaking Technical Support Agent to provide 1st and 2nd line support to their German client base. Responsibilities include troubleshooting, customer communication, and collaboration with internal teams to resolve issues and improve customer experience. Strong English communication skills and technical understanding are required.
ENVIRONMENT: A Germany-headquartered company, driven by innovation and growth, is seeking German speaking Technical Support Agent who will be the primary point of contact for customers facing technical issues, with a strong focus on supporting our German-speaking client base.
You will provide efficient troubleshooting, clear communication, and high-quality service to ensure customer satisfaction. You will work closely with internal technical and product teams to resolve issues, improve processes, and contribute to an overall excellent customer experience.
Provide 1st and 2nd line technical support via email, chat, and phone .Guide customers step-by-step through solutions in a clear and structured manner.Escalate complex or unresolved issues to product or development teams.Identify recurring issues and proactively suggest improvements.
Strong English communication skills.Solid technical understanding .Ability to work independently and manage priorities effectively.Experience supporting European customers.
Technical Support Customer Service German Speaking IT Support Customer Experience
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