Teleperformance call center workers in Greece are protesting against low wages, intense pressure to meet productivity quotas, lack of job security, and alleged harassment.
Teleperformance , a global outsourcing giant, operates call centers in Greece that handle technical and customer support for major tech companies. However, the working conditions faced by Teleperformance employees in Greece have drawn criticism. A trade union representing these workers has been vocal about the challenges they face, including a lack of pay raises for years, intense production pressure, short-term contracts, and constant surveillance.
Workers have reported facing numerous issues, such as being denied bathroom breaks, facing disciplinary action for absences, and being subjected to strict productivity quotas that dictate the number of calls they must handle. The union claims that Teleperformance uses these practices to maximize profits, as they receive bonuses from clients based on call volume. Workers are also reportedly under pressure due to high living costs and exorbitant electricity rates, adding to their financial strain.The union has been advocating for permanent employment contracts, higher wages, job security measures for workers on visas, and reduced working hours. They allege that Teleperformance has resisted unionization efforts from the outset, even contesting their legal status as a communication company to avoid negotiating a collective labor agreement. The company's actions have been met with protests and legal challenges, highlighting the ongoing struggle between Teleperformance and its Greek workforce for fair working conditions
Teleperformance Greece Labor Rights Call Centers Worker Exploitation Unionization Wages Job Security
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