We would like to hear about any difficulties you have experienced negotiating computer and IT systems while making a welfare or benefit claim
Public authorities are using robots, algorithms and machine learning to assess welfare and benefit claims, but the systems are often hidden inside a ‘black box’, away from public scrutiny. It matters; not least because the government’s own Centre for Data Ethics and Innovation warned earlier this year “algorithmic bias could lead to greater unfairness” in who gets what from the public purse.
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