Craig S. Smith is a former correspondent and executive at The New York Times. He is host of the podcast Eye on A.I. (www.eye-on.ai)
Craig S. Smith is a former correspondent and executive at The New York Times. He is host of the podcast Eye on A.I.Without exception, we all hate the maddening menus and mind-numbing muzak we suffer through while waiting for an actual human being to answer a customer service line.Tenyx, a trailblazer in voice AI systems, has unveiled a comprehensive conversational AI solution that is poised to redefine how enterprises interact with their customers.
"We're proud to unveil a voice solution that not only meets but exceeds the expectations of businesses in their customer interactions," Arel said during a telephone interview. By carefully fine-tuning its AI models for each industry, Tenyx ensures that its voice AI agents are well-versed in the specific terminologies and conversation dynamics of the domain they serve. This bespoke approach sets Tenyx Voice apart from its competitors, who often rely on one-size-fits-all solutions that fail to capture the subtleties of different domains.
Interactive Voice Response systems were introduced in the 1980s, allowing callers to interact with computerized voice menus using touch-tone phones and, by the 1990s, by using their voice. IVR systems reduced the number of calls that needed a human to answer. By offering enterprises access to cutting-edge conversational voice agents that understand the way people talk, Tenyx is hoping to save businesses millions. Tenyx has demonstrated their LLM prowess with their open-source model, Tenyx_Chat-7B-v1, which initially claimed the top spot on Hugging Face's MT-Bench Leaderboard, a benchmark and evaluation platform for assessing the multi-turn conversational capabilities of LLMs. The model outperformed even larger models like ChatGPT.
United Kingdom Latest News, United Kingdom Headlines
Similar News:You can also read news stories similar to this one that we have collected from other news sources.
AT&T Customer Shares Frustrating Experience with Customer Service RepresentativeA frustrated AT&T customer shares their hour-long chat with a customer service representative who offered various options to deal with the customer's situation.
Read more »
Voice-Swap: Monetizing AI Voice Models for ArtistsThe music producer and technologist intends Voice-Swap to act as not just a simple conversion tool but an “agency” for artists’ AI likenesses. He’s also looking to solve the ongoing question of how to monetize these voice models in a way that gets the most money back to the artists.
Read more »
OpenAI reveals Voice Engine, but won't yet publicly release the risky AI voice-cloning technologyChatGPT-maker OpenAI is getting into the voice assistant business and showing off new technology that can clone a person’s voice, but says it won’t yet release it publicly due to safety concerns. The artificial intelligence company unveiled its new Voice Engine technology Friday, just over a week after filing a trademark application for the name.
Read more »
OpenAI reveals Voice Engine, but won't yet publicly release the risky AI voice-cloning technologyChatGPT-maker OpenAI is getting into the voice assistant business and showing off new technology that can clone a person’s voice, but says it won’t yet release it publicly due to safety concerns
Read more »
OpenAI reveals Voice Engine, won't yet publicly release the risky AI voice-cloning technologyChatGPT-maker OpenAI is getting into the voice assistant business and showing off new technology that can clone a person's voice, but says it won't yet release it publicly due to safety concerns.
Read more »
'Voice Engine': OpenAI unveils AI technology that clones anyone's voiceAcknowledging election risks, San Francisco-based company says the model can duplicate someone's speech based on a 15-second audio sample, but it has yet to decide how to deploy the technology.
Read more »