Tesco has expanded its use of keypad-operated cabinets in alcohol aisles to combat shoplifting. The cabinets, installed in 50 additional stores, require customers to use a keypad to access champagne and sparkling wines. The system, initially trialled in 2023, aims to strike a balance between deterring theft and providing a convenient customer experience.
The supermarket giant has installed keypad-operated cabinets in the alcohol aisles of an additional 50 stores, specifically for champagne and other sparkling wines.
Last year's models required shoppers to navigate a digital touchscreen and complete a "four-step process" to gain access. Initially, customers had to tap an arrow on the screen, followed by a "processing request" message before the cabinet door would open.According to Wanzl, the new cabinets introduce a "really friendly" customer interface, which "doesn’t stand in the way of someone getting what they want to get".
Speaking to The Grocer Magazine, Wanzl UK's head of retail shop solutions, Lee Gilks, commented: "High value alcohol in stores has always been a challenge. You have to strike the balance between selling things and locking things away. To fix shrinkage you could just put a massive lock on it, but that becomes a bit of a sales turn off."
SHOPLIFTING SECURITY TECHNOLOGY ALCOHO RETAIL
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