Several Australians in need of assistance have expressed their distress about Centrelink's automated phone messaging system that is not taking their calls.
Several Australians have expressed their frustration with Centrelink after its phone lines automatically hang up on callers.Many Centrelink recipients are unable to receive phone assistance after an automated system hangs up automatically.
"When I got the letter, I had a panic attack. I was crying. I was really, really stressed," she said. SBS News has been told that, for callers who provide a vague explanation, the call will hang up after a general automatic message about accessing the online portal, myGov, to get additional information about their enquiry.Callers told SBS News that, other times, they will be directed to an operator. If the queue is clogged, an apology is issued again and the phone automatically hangs up.
"At the check-in, I was asked if I made an appointment, as though I could ring them and make one," he said. "When I had no appointment, I was directed to use their own phones to call them." "Wait times vary on a daily, weekly and monthly basis as we manage day-to-day business and respond to seasonal peaks and unexpected demand influxes, including emergency events," a spokesperson said in a statement.
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