'The bank sent my safe house address to my abusive ex' Claire had to move house when the bank sent a letter to her ex-husband
"I was the main earner, so would pay for holidays and anything extra," she says."The joint account was for bills and the mortgage. After a while he gave up his job. So I was topping up his half from my single account."He would tell her she wasn't earning enough, while his threatening behaviour made her scared to question him. But he was not prepared to give up his lifestyle.
When she finally gained access a few weeks later, everything - tens of thousands of pounds - had gone. "I then had to move, because he then knew where I was. I was absolutely petrified. I just phoned everybody and said, 'Can I come and stay? I can't stay here.' I had to plan and move permanently.""They didn't protect me. I think that's because they didn't have the knowledge that these things make the difference.
To give a few examples, TSB has a procedure allowing cards and pins to be sent to an address which is not the customer's registered one, and greater flexibility for customers living in refuges.
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