Customers ranked their favorite airports in a survey ranking ease of travel, terminal facilities, airport staff, and more.
Bloomington, Minnesota. MSP airport. Travelers taking the escalator down to the baggage and ground transportation area. ravelers have their opinions about which airports they like to travel through—and which just aren’t cutting it for them. The Minneapolis-Saint Paul International Airport took first place in a ranking of passenger satisfaction among mega airports—which are those with 33 million or more passengers a year.
Newark Liberty International Airport ranked last on the list, with Toronto Pearson International and Chicago’s O’Hare also at the bottom. Results were based on a survey of more than 26,000 U.S.In a ranking of large airports, which see around 10 to 32.9 million travelers a year, John Wayne Airport, Orange County Airport in California took the top spot for customer satisfaction followed by airports in Tampa, Florida, and Kansas City.
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