The report is the first of its kind between CNBC and market research firm Statista, which surveyed 22,000 individuals with a checking or savings account in 14…
SINGAPORE — Customers in Asia-Pacific have picked their favorite banks as lenders scramble to meet consumer expectations in a fast-changing environment.
After a prolonged period of high inflation — and interest rates — banks in the region are starting to navigate the global trend of lower rates. They're also facing technological innovation that has the potential tosurveyed 22,000 individuals with a checking or savings account in 14 major economies. The report below — the first of its kind — is designed to highlight the banks that best meet consumer needs in their respective markets.
For the survey, participants evaluated their overall satisfaction with a bank, and whether they would recommend it to others. They also rated each based on five criteria: trust, terms and conditions , customer service, digital services and quality of financial advice. Read the full methodologycame out top in Australia, against a sea of local competition. Like most economies, Australians valued trust the most and were less concerned on the financial advice they were given.
Feeling out of the loop? We'll catch you up on the Chicago news you need to know. Sign up for the weekly, Indonesia's largest private commercial bank, beat the competition to clinch the top spot. Customers valued both trust as well as digital services in their ranking.a Japan-based company, managed to beat other domestic lenders to come out top. Japanese citizens valued trust as their most important criteria.
Bank of New Zealand, one of New Zealand's big four banks, earned the top spot among consumers who also valued trust as the most important criteria. In some economies, like New Zealand, there are fewer competitors in the market and the size of the banking market differs, thus only five banks made the list.beat its domestic peers to clinch the top spot in the city-state. Given the small market size, there are fewer banking competitors as a result only five made the list.
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