The FTC has fined Microsoft $20 million for illegally collecting children’s personal info on Xbox.
addressing the $20 million settlement, CVP of Xbox Player Services Dave McCarthy referred to the issue as a “data retention glitch” and said: “Regrettably, we did not meet customer expectations and are committed to complying with the order to continue improving upon our safety measures.”
“This was inconsistent with our policy to save that information for only 14 days to make it easier for gamers to pick up where they left off to complete the process. He added: “Since the FTC settlement, we have updated our account creation process, which now requires players to first identify date-of-birth and, if under 13 years old, obtain verified parental consent before providing us with any information such as phone number or email address.
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