Going through her mail, Loreena Hackett immediately honed in on a letter she describes as 'ominous.'
"It mentioned my name, my address, city, and my mortgage company," said Hackett.
"They were trigger words that make you tense and wonder if you did something wrong or if you forgot something," Hackett said. Hackett remembered her home warranty, which is with another company, is up to date. But she had questions about why she would get this letter. Many consumers wonder how strangers know the name of their mortgage company. Some information about mortgages, such as the name of your lender and servicer, are public record and can be found online. Using the name of your mortgage company can make letters appear legitimate.
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