Passengers complained of long security queues and limited seating
The spa at Vancouver International AirportThe survey asked more than 6,200 passengers to rate UK airports from one to five stars across 10 categories: queues for bag drop; queues at check-in desk; queues at security; queues at passport control; baggage reclaim; prices in shops/food outlets; range of shops/food; seating; toilets; and staff.The top large airport was Heathrow’s Terminal 5, scoring 66 per cent and four stars across seven categories, plus a full five stars for toilets.
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