A user audit of the myGov portal has called for a separate fund to make the online portal “smarter” and to accelerate the roll-out of an urgently needed national digital identity scheme.
An expert panel led by former IBM and Telstra chief David Thodey has called for long-term investment around $140 million a year in the federal service portal myGov.
Ahead of the federal budget the review proposes myGov be funded and legislated similarly to other critical infrastructure, recommending a specialist fund be created like the NSW Digital Restart fund.The site and new app have enjoyed modernisation funding “Further, up to 40 per cent of respondents highlighted having a negative experience when accessing information, signing in, having to go to multiple places to access the services they need, linking their services to myGov, and the myGov inbox notification.”
“This is far too low. Government services are rarely loved by the public, but they need to be good enough and trusted enough to be worthy of recommendation to others.”
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