Thousands of customers told to act immediately or risk losing number

Plusnet, part of the BT Group, will permanently close its mobile arm in June, it has been confirmed - in a move that could see thousands of customers without access to their phone number

A major mobile phone operator, Plusnet, with a substantial customer base, is set to commence its shutdown in the coming days, prompting warnings for customers to take action swiftly to preserve their phone numbers. Plusnet, which is part of the BT Group, has confirmed that it will be permanently closing its mobile service in June.

A spokesperson for Plusnet commented: "We have been contacting customers since May 2023 to let them know our Plusnet mobile service is closing. We have now confirmed that this will close for customers throughout June 2024." The response must also detail any applicable early termination fees or pay-as-you-go credit balances.

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