Happening Now 7NEWS : Synergy customers to get power credit after electricity provider found to have unreasonabl...
State-owned Synergy has agreed to give eligible residential customers about $28 credit on their next bill over the rule breach.
“This will provide some relief to the current cost of living pressures,” chair Steve Edwell said on Tuesday.The credits to South West Interconnected System will be made over the next four months. “Electricity generators must ensure that the costs underpinning their wholesale market prices are consistent with the market rules,” Mr Edwell said.Eligible customers will receive a credit after Synergy admitted to breaching wholesale market rules.The wholesale electricity market rules require dominant generators to price their electricity based on their reasonable expectation of marginal costs.
“Rather, it is being provided as a result of Synergy’s agreement with the ERA that the ERA will not seek a civil penalty for the contraventions of the wholesale electricity market rules,” the company said in a statement.
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