A burst water main in Medway, Kent, has left over 1,000 properties without water on Christmas Eve. Southern Water is working to restore supplies and has apologised to affected customers.
More than 1,000 properties in Medway have been left without water on Christmas Eve due to a burst water main. Southern Water said customers in the Strood area of Kent might be experiencing low water pressure or no water at all. The firm said it had now carried out the necessary repair work and water is being pushed through the system, with water pressure improving.
Southern Water has apologised to customers affected by the outage Stephanie Davidovitz, head of water networks at Southern Water, said: 'We currently have four tankers which are also putting water into our network, which will again top the areas up. 'We are continuing that work into this evening and we will not be stopping until all of our customers are back into supply. 'I want to apologise to our customers, this is not a situation that I want any of our customers to be in, particularly on this day going into Christmas.' Southern Water said bottled water had been delivered to the majority of affected customers, although some did not receive a delivery. The water company said that was being investigated and customers who did not get a delivery were being prioritised. It said there was a bottled water station open at Keystone Medical Centre, Gun Lane, Rochester, which would be open until 22:00 and then reopen at 08:00 on Christmas Day.Strood resident Helen Potts said she had been told it could take two days for her water to return.'We have bottled water, plenty of bottled water now, but you don't realise how many times you use your tap.' Medway Council leader Vince Maple said: 'I'm urging Southern Water to put as much resource as they practically can into resolving the issue.'The council's emergency planning team are working with Southern Water
WATER MAIN BURST MEDWAY CHRISTMAS EVE SOUTHERN WATER WATER OUTAGE
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