TM stresses that they do not block EA, Ubisoft and PSN gaming servers on Unifi. The connectivity issue also affects gamers on other networks.
In the past few weeks, there have been a number of complaints from TM Unifi customers with regards to access to gaming servers. It was alleged that TM was blocking access to EA, Ubisoft and PlayStation Network servers.
TM assures that the allegation is not true and they do not block access to gaming servers as they are aware of the importance of video games and eSports in Malaysia. Following the complaints, TM has conducted its own investigation and they have also contacted the respective gaming service providers. According to TM, they found that the issue not only affected Unifi users but also gamers on other networks in Malaysia and around the world. They concluded that the issues faced are not related to TM’s network. TM boasts having the widest connectivity and converged network infrastructure that’s backed by multiple direct peering connections, 12 data centres, 20 submarine cables that span across the globe with over 560,000km fibre optic cables deployed domestically and internationally.
There are a number of scenarios that may affect access to game servers. They include multiple logins and wrong login attempts. This has nothing to do with the unifi network itself. Please give us a moment to clarify some misconceptions.
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