Letters: 'Transpennine Express's failing franchise needs to be cancelled by dithering government'
Having trained staff and retaining them is one of the key resources to achieve and sustain an agreed service level agreement, which the parent company, First Group, signed up to.
A previous chief operating officer, Tim O’Toole, gained a lot of experience of running rail operations in the US before moving to Transport for London and was in charge of London Underground for London’s first mayor Ken Livingstone when under his management there weren’t as many performance problems.
How has this gone so wrong? Well the answer lies with the chief officer at the top, Graham Sutherland, who needs to sort things out urgently. He previously gained experience running Hull-based KCOM and before that was a senior executive at BT. Running telecoms businesses is, in my opinion, a lot different to running a train company!
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