When American Airlines changes Neil Gupta’s flight from Seattle to Miami, he asks for a refund. The airline suggests that it will offer a refund, then backtracks. Will he ever get his money b…
Last year, I booked a flight from Seattle to Miami on American Airlines. The flight was a red-eye leaving at 12:39 a.m. This itinerary was ideal for me because I work late nights and didn’t want my trip to interfere with my schedule.Before my flight, I received an email saying that my flight time had changed and would be departing at 10:15 p.m. I couldn’t make this flight because I was working late that night.
I called American again and spoke to a supervisor. She would not even give me a flight credit for future use. She did give me an option to book another flight at that time and possibly get me money back. When I said I didn’t have any known plans to travel, she suggested I call back when I’m ready, and someone could possibly help me. But she could not promise anything.
Your situation was a little different. You had spoken to an American Airlines representative who led you to believe that you just needed to apply for a refund, and she canceled your ticket. The representative should have told you that there was no way you could get your money back, even if you applied for a refund.
A brief, polite email to one of the American Airlines executive contacts might have helped. I publish their names, numbers and emails on my consumer advocacy site,
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