TUI has apologised
Passengers have claimed that TUI staff were left "crying" after a flight was delayed by 24 hours and then diverted to London Gatwick Airport on Monday . No buses were organised to transfer them to Bristol and travellers said they were told to "make their own way home".
She Tweeted: "@TUI You left diverted passengers at Gatwick with no bus to take them back to Bristol Airport and your staff crying because of the situation. 24 hour delayed from Larnaca [Cyprus] and then this. Passengers told to find their own way home."Another traveller similarly tweeted: "Disgusting service from @TUIUK a plane full of people stuck at @Gatwick_Airport after being diverted here instead of Bristol and no buses laid on to transfer us...
Another tweeted: "@TUIUK arriving at Gatwick North terminal instead of Bristol after yesterday flight being cancelled, having no TUI rep, no coaches and when they do arrive saying it’s not her responsibility, only families with children are priority and there were no coaches so people are still waiting."
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