Wizz Air accounts for almost half the total amount owed to customers, according to Which?
” during the pandemic and said it was “putting measures in place to ensure we are better prepared, including more customer services resources and revised processes”.
“We are taking this matter extremely seriously, doing all we can to fix these issues and settle all outstanding cases as quickly as possible. Customers can contact us directly using our website or app to provide information about an outstanding judgment.”Anna Bowles, head of consumer policy and enforcement at the CAA, said: “Airline passengers should rightfully expect to be treated fairly by airlines, and to have their complaints and claims resolved in a quick and efficient manner.
The Registry Trust dataset shows that Ryanair has 840 outstanding CCJs, totalling £549,892, and Tui Airways has yet to settle 313 CCJs, worth £1.26m. British Airways has 82 outstanding CCJs adding up to £96,042 while Jet2 has four, totalling £1,434.
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