Ulez: Your common questions on pollution charging zone answered

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Ulez: Your common questions on pollution charging zone answered
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BBC London's transport and environment correspondent has been answering your Ulez questions.

All Londoners can apply from 21 August. Previously, only Londoners receiving benefits could apply.The latest figures show there have been 30,000 applications. 10,000 have been accepted, so two thirds have been rejected or delayed. TfL say those entries didn't meet the criteria, for example the right documents may not have been provided - and may still be in the system.

The new rules mean eligible businesses and charities need to have booked their retrofit and have it signed off by TfL by the 29 August 2023. They will receive a temporary exemption from the Ulez charges until the 29 November 2023 at the latest. My neighbour who is a pensioner and has a non-compliant car does not have a smart phone or internet. How is she meant to apply for scrappage or pay for charges?

It's also worth noting that you can get a combination of scrappage and travelcards that could be worth more than the scrappage itself. As someone who lives just outside of London and cannot avoid going into the capital, will we qualify for compensation?

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