Rob Wile is a breaking business news reporter for NBC News Digital.
United Airlines CEO Scott Kirby is seeking to reassure passengers after a string of safety incidents raised concerns. In a letter sent out early Monday to United customers, Kirby said the incidents, though each unrelated, had caught the company’s attention and “sharpened focus.” “Our team is reviewing the details of each case to understand what happened and using those insights to inform our safety training and procedures across all employee groups,” Kirby wrote.
Kirby said United was already in the process of adding an additional day of in-person training for all pilots starting in May, a more centralized curriculum for maintenance operators, and more resources focused on supplier network management. United is one of Boeing’s largest customers. The manufacturer remains under multiple federal investigations in the wake of a January incident that saw a door panel blowout mid-air, forcing an emergency landing.
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