Millions on Universal Credit and benefits urged to check if they’re owed £1,500 after being underpaid
A spokesman for the DWP said its priority is ensuring everyone receives the financial support to which they are entitled.
They said: “The vast majority of benefit underpayment is due to claimant error, accounting for £2.1 billion, but where official errors do occur, we are committed to fixing them as quickly as possible.”As much as £8.3billion extra was paid out by mistake by the DWP in the year to April 2023. The benefit most affected was Universal Credit, and overpayments worth a whopping £5.5billion went into claimants' bank accounts.Most benefits, including Universal Credit, are calculated based on your specific circumstances, including where you live, how many children you have and how much you earn.that could lead to you being paid less, but you don't tell the DWP, then you could be getting more than you're entitled to.
If you claim Universal Credit and are owed money, you can call a helpline on 0800 328 5644 or use your online account.Lines are open from 9.30am to 3.30pm Monday to Friday.Making deductions from your benefit paymentsGetting a court order for debt recoveryYou can ask the DWP to reduce the amount you are paying back each month.If you can't afford to repay you can ask Citizen's Advice for help.
If you don't think you've been overpaid and the request for repayment is an error, you can ask for the DWP to look at it again.How much you were overpaid each weekYou can get advice and support for appealing a decision for free from organisations like
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