Airline says it ‘acted lawfully’ after claims that refunds for abandoned or rescheduled flights in 2020 were not ‘timely’
British Airways has been fined $1.1m by the US over claims it failed to pay refunds for cancelled flights during the coronavirus pandemic.
British Airways said it had “acted lawfully at all times” after being hit with the fine on Thursday, and rebutted the claims. A consent order from the department read: “From March to November 2020, British Airways’ website instructed consumers to contact the carrier via phone to ‘discuss refund options’, including for flights the carrier cancelled or significantly changed.
“Since March 2020, the Department has received over 1,200 complaints alleging that British Airways failed to provide timely refunds after cancelling or significantly changing consumers’ flights to or from the United States.
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