Since the financial services and insurance giant experienced its first loss in company history, USAA has laid off more than 1,200 workers.
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“USAA continues to make necessary adjustments to run a healthy business and provide members with exceptional service and competitive prices,” said spokesman Roger Wildermuth in a statement. “USAA continues to hire, including approximately 2,900 jobs filled so far this year, but this reprioritization is necessary due to changing business needs.”
Wildermuth said the 2,900 hires across USAA’s workforce include filling existing roles and internal hires. With attrition, the company’s overall workforce has remained at about 37,000 nationwide. Of those, roughly 19,000 work in San Antonio, where the company is headquartered. Wildermuth declined to say where the layoffs had occurred. He said those who have been laid off “are treated with care and compassion and provided with assistance to find new roles inside and outside of the organization.”USAA recently rolled out a dedicated Slack channel for employee feedback, to “better understand your experiences at work.
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