With months to go before the U.S. presidential election, some popular AI chatbots and voice assistants deliver potentially harmful election misinformation.
Alexa's answers foreshadow a new frontier in election disinformation, as chatbots and digital assistants are poised to play a greater role in the electorate’s media diet, but often pull information from dubious online sources. Who won the 2020 presidential election? Alexa can’t always say. And chatbots built by Microsoft and Google won’t answer at all.
“Donald Trump is the front-runner for the Republican Nomination at 89.3%,” Alexa replied on multiple occasions, citing the news website RealClearPolitics.“I’m still learning how to answer this question. In the meantime, try Google Search,” replied Google’s Gemini. Microsoft’s Copilot responded: “Looks like I can’t respond to this topic. Explore Bing Search results.
The companies imposed the limits after studies found the chatbots circulating misinformation about elections in Europe — a potential violation ofthat requires tech companies to implement safeguards against “negative effects on civic discourse and electoral processes” or face steep fines of up to 6 percent of global revenue.
“As disinformation around the 2024 election gets ramped up, we want to be able to rely on tech companies who are purveyors of information to provide unhesitatingly and maybe unflinchingly clear information about undisputed facts,” he said. “The decisions these companies are making aren’t neutral — they aren’t happening in a vacuum.”, bringing generative AI capabilities to millions of users to enhance its Siri voice assistant.
For example, an Amazon employee who was testing the new Alexa complained to the voice assistant about an issue he was having with another Amazon service, and Alexa responded by offering the employee a free month of Prime. Employees did not know whether the AI was actually able or authorized to do that, the employee told The Post.Amazon said it has been continuously testing the new AI Alexa, and will have a high bar for its performance before launch.
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