Vulnerable people could still have prepayment meters forcibly installed in their homes under new rules announced by firms and the energy regulator
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The guidelines mean energy suppliers and their contractors must make at least 10 attempts to contact a customer and carry out a site welfare visit before a Prepayment meter can be installed. Citizens Advice Scotland Social Justice spokesperson Stephanie Millar said too many people will still have prepayment meters forced upon them.
“For some PPM customers, energy is a luxury they can only afford in the first week or two of the month, and they then go without until the next payday. “This is all reflective of a broken system, where people find themselves in debt because costs are too high and incomes are too low. That’s why we need to see a social tariff in the energy sector.”
Energy Secretary Grant Shapps welcomed the announcement and called on Ofgem and suppliers to “put these words into action, so struggling families never again face such mistreatment”.
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