Washington State Ferries leadership issued an apology to ferry workers following a surge in abuse from angry passengers, as tensions on ferry routes escalate.
On Wednesday morning, authorities were called to handle an irate passenger aboard a ferry sailing on the Bainbridge route.This incident comes on the heels of an apology from Washington State Ferries leadership to ferry workers following a surge in "abuse" from angry passengers, as tensions on routes across Puget Sound escalate. A memo penned by Assistant Secretary Steve Nevey acknowledged the hardships endured by frontline workers.
'Why didn’t I get on that boat? Why is the boat late? When’s the next boat?'"Gilbertson, who has worked at the terminal for six years, emphasized the public's misunderstanding of ferry operations."A lot of people don’t understand how we load the dock. Or they always think that we’re favoring a certain destination when we’re not," said Gilbertson.Living in Port Orchard and commuting via the Southworth route, Gilbertson empathizes with the passengers' frustrations.
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