The housing secretary has written a letter to the chief executive of Waverley Borough Council.
Michael Gove has written to Waverley Borough Council after a finding of "severe maladministration" by the housing ombudsmanA council has apologised for a delay in responding to an application by a father to make adaptations to his Surrey home for his disabled son.
Housing secretary Michael Gove has written to the council following a finding of "severe maladministration" by the housing ombudsman.The ombudsman found poor communication throughout the application process, which Mr Gove said caused the father to feel "let down and ignored".In the letter, addressed to council chief executive Tom Horwood, Mr Gove said the father carried out the works himself due to the delay.
"I have been clear that social housing residents must be able to put their trust in their landlords to provide a decent home and deal with complaints effectively." "The council has learned valuable lessons from this case, and as requested by the ombudsman, we are in the process of carrying out a comprehensive review of our policies and procedures," a spokesman said.
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