Thousands of recently retired public sector workers members say they face delays receiving payments.
Two widows have said they faced emotional trauma and financial challenges, due to delays in their late husbands' pensions being paid.
The organisation has now apologised to the women, stating the delays were "unacceptable" and it took full responsibility for the poor service they had received. Last year the BBC reported that thousands of recently retired WMPF members were facing long delays in receiving their payments.He worked in a civilian role for West Midlands Police, but retired in 2008 due to ill health. Maxine subsequently cared for him for 15 years.WMPF stopped the pension payment into his bank account within a week of the end of his life, she said.
Jennifer Baiss, 76, who is originally from Birmingham but now lives in Droitwich, said her husband Roger died in February, following two years of treatment for pancreatic cancer. In the last week Jennifer informed West Midlands Pension Fund that she was planning to speak to the BBC, within an hour of notifying the fund she had an email from a manager to inform her that her case was being checked."I'm very frustrated and very angry. I just wanted to speak out to help other people that are in the same position and are not getting anywhere.
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