Every week our Money team gets an expert to answer your money problems or consumer disputes - this week's concerns your rights if deliveries or returns don't turn up.
What are your rights if you've returned an item by post and the company says they never received it? Or if your delivery never turned up in the first place? Money blog reader Lee asked: 'I purchased two pairs of shorts from Nike a year ago. I shortly after returned them for a refund as they didn't suit me. Nike are saying I can't be refunded due to them not receiving the returned items. Even though I have supplied the Royal Mail proof of postage.
' What if you leave delivery instructions? This could see you lose all rights. Scott explains: 'If you give specific instructions to the retailer for the item to be left in the porch, 'leave in shed at rear' or another designated safe place, and it is stolen, then you are responsible because the retailer and courier have simply followed your instructions.' Returns You have a 14-day cooling off period for all non-bespoke items under the Consumer Contracts Regulations 2013.
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