They all have different procedures
With an abundance of deliveries requested around the festive period, the chances of your parcel going missing, or simply not arriving, goes up. And with some undoubtedly important gifts in the mail, it's the worst time of the year for people's parcels to go AWOL.
This policy applies only to items posted with and delivered by Royal Mail. Compensation for loss will not be considered for an item Royal Mail has not delivered or attempted to deliver until after: Yodel says if a parcel is lost then the best thing consumers can do is to contact them via the 'live chat' button on their website and one of the customer service team will get in touch. Consumers must describe both the packaging and size of the parcel as well as the contents. The courier states that they are unable to support a search for a parcel if it has not been tracked for more than 28 days.
DHL has a list of instructions if a parcel is damaged here but says it has different policies for when a shipment goes missing. The firm says the process in claiming against a parcel that has gone missing may take slightly longer than damaged shipments because its operations team will have to conduct physical checks.
Sometimes the delivery status is updated in advance and you may see your parcel marked as "delivered" even if you have not received it. Amazon says in these circumstances the parcel may not have been delivered yet, but it's heading to the address you've selected and it will be there soon, and recommend asking the relevant carrier if there is more information about the location of the parcel. Visit the page Carrier Contact Information for more on this.
The courier says that when these situations occur they will pay consumers up to the level of cover selected for the items. There are a number of items that Evri doesn't cover though for compensation, and these include fragile, personal and irreplaceable items which can contain items that have been badly packaged, ceramic, fossils, glass items, cameras lighting equipment and more.
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