A Middleborough mom says she spent hours on the phone and on hold earlier this year trying to get through to the Department of Unemployment Assistance for help…
A Middleborough mom says she spent hours on the phone and on hold earlier this year trying to get through to the Department of Unemployment Assistance for help with her unemployment claimIf you need help with an unemployment claim, it isn’t always easy to get through to the Massachusetts Department of Unemployment Assistance by phone.
The mom says she spent hours on the phone and on hold earlier this year trying to get through to the Department of Unemployment Assistance for help with her unemployment claim. “I've called probably 100 times trying to get through,” she says. “I was transferred to people online on the phone that didn't know what to do when they transferred me back to the main system. And every time you got transferred, you had to wait another hour to get through to somebody. So, it was just a crazy process to get this all taken care of.”
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