The exploding boilers and rotting rats in the U-bend were bad signs, but it was the bogus cleaning bill that highlighted how hard it was to challenge the system
I should have guessed there was something dodgy about the letting agent of my rented flat in London’s Bethnal Green the day the boiler caught fire. Or the time it took them two weeks to send pest control to remove the two decomposing rats from our U-bend. Call it stoicism or learned indifference to the horrors of London renting, but I didn’t find either surprising.
Keith Ellwood, a former tenant in Devon, says his worst experience with a landlord involved attempting to retrieve his £800 deposit during a Covid-19 lockdown in 2020. After five years at the property, Ellwood confronted the landlord over letting a workman into the property while Ellwood’s fiancée was alone in bed, resting after treatment for cancer. Neither tenant had been made aware of the appointment. The landlord’s response: “It’s my property. I’ll come and go as I please.
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