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If you've recently found yourself waiting longer than usual for your go-to Starbucks drink, you're far from alone in that experience. Customer wait times at the coffee giant have been on the rise, according to a May 29. Several anonymous employees told the publication that workers have been struggling to keep up with the onslaught of in-person, drive-thru, mobile, and delivery orders that pile up qucikly.
, citing data from the industry research firm Technomic, reported that about 8% of customers waited between 15 and 30 minutes for their orders last quarter. For comparison, almost no customers waited that long during the same time period in 2019. The portion of guests who wait between five and 15 minutes for their orders has also increased from 20% in 2019 to 31% in 2024.The Technomic data does show that a majority of Starbucks customers still wait less than five minutes for their orders.
said that Starbucks' staffing model uses an"array of inputs" like order forecasts and product availability"to spit out a recommended staffing plan." In response, the chain said that"Order forecasts and product availability are just two elements of a sophisticated and complex algorithm that also factors in current trends, planned promotions and other inputs from local store leaders now better equipped for store-level decision making," the blog post read.
Starbucks said it has been striving to increase employee hours in response to worker feedback. The chain also said it provides scheduling guidance and adds more hours to support workers during promotions when possible. Plus, it has been testing new solutions"that make it easier to staff our stores and build great schedules."
Hopefully, these efforts will translate to a better experience for any Starbucks customers who've been affected by longer wait times.Zoe Strozewski is a News Writer for Eat This, Not That! A Chicago native who now lives in New Jersey, she graduated from Kean University in 2020 with a bachelor’s degree in journalism.McDonald's Denies 'Viral Reports' About Prices
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